Privacy Policy

Updated 2024-08-28

TLDR: We collect only what's absolutely necessary to provide our monitoring service. Nothing more.

Our Privacy Principles

1. Minimal Data Collection

We only collect information that's essential for our service to function. If we don't absolutely need it, we don't collect it.

2. Transparent Collection

When we do need to collect information, we clearly explain what we're collecting and why.

3. Limited Data Retention

We automatically delete data that's no longer needed. Our monitoring data and backups are kept for a maximum of three months.

Information We Collect

Essential Information

• Email address (required for account access and critical service notifications)
• Name (optional, used for personalizing your dashboard)
• URLs and API endpoints you want to monitor (required for the monitoring service)

Payment Information

For paid plans, payment processing is handled by Stripe. We never store your payment information on our servers.

Cookies

We use only essential cookies necessary for our service to function:

• Authentication cookie (to keep you logged in)
• Session cookie (to maintain your dashboard state)

Data Access and Control

You can:

• Access your data through your dashboard
• Export your monitoring data at any time
• Delete your account and all associated data
• Request a copy of all data we hold about you by emailing support@elitesentry.com

Third-Party Services

We use these third-party services:

• Stripe for payment processing
• SendGrid for sending service notifications

Changes to This Policy

We'll notify you of significant changes to this policy via email. Minor updates may be made without notification.

Contact Us

For privacy-related questions, please visit our contact page or email us at privacy@elitesentry.com.